Refund a Credit Card Payment

Written by Nick Miles

Last published at: May 9th, 2019

If this is your first time refunding a credit card payment, please speak with your CSM before proceeding.

To Refund a Credit Card Payment:

  1. Navigate to Donations
  2. Select the Donation ID.
  3. Click Refund CC from the left-side menu.
  4. Click Yes to confirm that you want to Refund the Donation Post.
    • The credit card charge will be reversed, and the donation will show as a negative amount.


  • A record of the original payment is retained within the Donation Record.
  • The original charge, and subsequent credit will display in the Till.