If this is your first time refunding a credit card payment, please speak with your CSM before proceeding.
To Refund a Credit Card Payment:
- Navigate to Donations
- Select the Donation ID.
- Click Refund CC from the left-side menu.
- Click Yes to confirm that you want to Refund the Donation Post.
- The credit card charge will be reversed, and the donation will show as a negative amount.
- A record of the original payment is retained within the Donation Record.
- The original charge, and subsequent credit will display in the Till.