If you need to create a check to refund a someone for purchasing tickets, generally, refunding the payment, either fully or partially, will require creating a Voucher.
If the person is not already a Vendor you will need tag them as a Vendor in their Profile.
- Find the Customer’s Profile page
- Select Make Vendor from the left side menu
Now that they are a Vendor, a voucher can be made for the refund.
The Voucher should expense the same account the original Invoice had for revenue to reflect the refunding of the income. When the Voucher is completed, the transaction will be in Accounts Payable and a check can be written.