Online Ticket Workflow - Add Guests*

Written by Dana Kinsey

Last published at: May 1st, 2019

An Online ticket purchaser will need to assign guests after they buy tickets. They can do this by clicking the “Add Guest” button at the bottom of the page following ticket purchase or by selecting the Your Tickets tab. 

They should add themselves as a guest (if they are one of the ticketed guests) by selecting the Add Yourself button. The “Add Yourself” page also shows any associated Event Requests. The ticket purchaser can make a selection by choosing all applicable check boxes. 

The system already has the guest contact information from the checkout process. The Ticket Purchaser will be saved as a Donor Profile in your system.

  • If the ticket purchaser has other guests, they will then select the Add Guest button.

  • Enter the First, Middle, Last Name plus address, phone and email details - at a minimum, the name of each guest is required.

    • If the Event has Guest Requests, select the checkbox for each Request, such as ADA assistance or meal selections

  • Choose the Save button after entering guest info and making selections for each Guest

The information entered for an added guest will not create a Profile in the system. The added guest name and information will only be associated with the guest list and ticket purchased.

The ticket buyer will add all Guests and select appropriate event Requests until all tickets have an associated "Guest." They will see their list of ticketed guests under the Your Tickets Tab on the Online Donations Page, the ticket purchaser can choose to Edit the Guest information or Remove the Guest from the Ticket by selecting the Edit or Remove Guest button next to the guest name.

All information that the ticket purchaser enters is updated immediately on the backend of your CommunitySuite system. When you go to the Campaign page, you will see the Donor who purchased the tickets and the Guests listed with RSVP filled in as “Yes” next to their name.