Contact Support

Written by Nick Miles

Last published at: September 24th, 2019

Please contact support if you have any questions or experience technical issues. To expedite the resolution of your issue or question, please include:

  • Your first and last name.
  • The name of your community foundation.
  • The location of your community foundation (city and state/province).


  • If you're experiencing a problem, please address the following: 
    • What is your overall objective?
    • What steps (within CommunitySuite) did you take to reach your objective?
    • When did you first notice the problem?
    • Is the problem occurring on multiple web browsers?
    • Can you replicate the problem on multiple computers?


  • If you have a question, please address the following:
    • What is your overall objective?
    • What steps have you already taken to reach your objective (if applicable)?


Pro Tips:

  • Include screen-shots related to your problem/question (if applicable).
  • Use bullet points and/or lists to describe your problem/question.
  • Be as detailed as possible.


Support Contact Information: