Enable Two-Factor Authentication

Written by Dana Kinsey

Last published at: December 17th, 2019

Two-factor authentication (also known as 2FA) is an authentication method where a computer user must present two or more pieces of evidence to access a system. To enable 2FA for CommunitySuite you will need:

  • A User account in CSuite.
  • A two-factor authentication software (such as Authy) installed on your phone, or as web browser extension on your computer
  • Your cellphone number.

  1. After installing Authy, or a different 2FA software within your web browser, log in to CommunitySuite, and click your name in the upper-right corner of the screen.
  2. Click Enable 2 Factor Login.
  3. Add the generated image (or enter the provided code) to your two-factor application. 
    • The two-factor application will provide you with a token.
  4.  Enter the token from your two-factor application, and click Verify.
  5. The next time you log in to CommunitySuite, you will need to enter your:
    • Login Name
    • Password
    • Authentication Code