Cancel a Pledge

Written by Nick Miles

Last published at: October 19th, 2018

If a Pledge is Open, you can cancel the entire pledge or individual line items. 

  1. Navigate to Pledges from the Home page.
  2. In the Pledge Buckets window at the top of the page, click Open.
  3. Select the Pledge ID number that you want to Cancel.
    • To Cancel the entire Pledge:
      • Click Cancel from the left-side menu.
    • To Cancel individual line items:
      • In the Payment Schedule window, locate the line item that you want to cancel.
      • In the DonationID column of the Payment Schedule window, click Cancel.
      • In the Cancel Pledge Payment window, select a Cancel Date.
      • Enter the Account that you want reversed.
      • Click Cancel.