Manage Duplicate Profiles

  1. Navigate to Profiles.
  2. Click Duplicates from the left-side menu.
  3. Click on a Name, Email, or Phone Number to review the Duplicate. 
  4. From the left-side menu, select one of the following:
    1. Ignore - No changes.
      • The Profile will be grayed out on the Manage Duplicate Profiles page.
      • To Unignore a Profile:
        1. Select the Profile.
        2. Click Unignore from the left-side menu.
    2. Tag Merge - Adds Duplicates to the Merge Queue until the merge is approved.
      • From the Manage Duplicate Profiles page:
        1. Select Merge Queue.
        2. Within the Merge queue window, click Merge or Delete.
    3. Merge - Takes you to the Merge Profile window where you can merge information from one Profile to the other.
      • In the Merge Profile window:
        1. Click Swap From/To to choose the Profile you're merging into.
        2. Click Process.

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