Foundant products utilize the WalkMe tool to provide our users with active learning and help content. The WalkMe Menu should display (in your Sandbox and Live sites) as a question mark icon in the lower-right corner of the screen (see below). If you don't see the WalkMe Menu, there are a few things you can try and/or verify that might resolve the issue.
Please note that WalkMe Courses (computer icon above the question mark) will only display in your Sandbox site. It will not display in your Live site.
Verify that you're using a supported browser (see below). Foundant WalkMe content is only supported by the following browsers:
On your computer, open Google Chrome.
Click the three dots in the upper-right corner of the screen.
Under Privacy and security, click Cookies and other site data.
Web browsers store information about your browsing activity to improve your experience (i.e. faster page loads, auto-fill username/passwords, etc.). However, if the cache becomes overloaded, it can sometimes cause problems such as: slow page loads, icons missing, buttons not working, formatting issues, etc. If you've exhausted the troubleshooting steps from above, you can try clearing your browsing data.
Select the appropriate link below to learn how to clear your browsing data: